Help Desk Resume
Do you know that a good resume can drop a brilliant impression on the interviewer's mind. Making help desk resume is very simple but you have to remember that you have to mention all the skills related to the requirements of help desk. Show the company that you are able to handle all the job requirements and you can fulfill all their help desk needs.
Help Desk Resume Example
YOUR FULL NAME
CONTACT DETAILS
Your mailing address
Your phone number
Your email address
Objective
Examples:
My aim is to acquire a position in technical help desk through which i can assist the customer and clientele base of the company in order to solve any of their issues effectively.
I want to get associated with a winning company where I would get ample opportunity to exercise my skills of assistance and customer servicing at its best.
Seeking a position as a help desk technician in a demanding work environment.
To secure a position of a help desk specialist where my technical problem-solving skills are well utilized.
Profile Statement
A skilled help desk professional with over X years experience
providing user support and solutions in high demand work environments.
Proven track record of efficiently diagnosing and resolving complex
customer issues within agreed time scales. In-depth knowledge of a range
of software applications and operating systems. An independent and
results-driven worker with a strong commitment to increasing staff
productivity.
A solutions-focused help desk specialist
skilled in providing rapid, in-depth customer support. Proven ability to
diagnose problems, find the root cause and supply lasting solutions.
Extensive end-user training experience. Practiced at communicating
complex information in an easily understood format to a diverse customer
base. Proficient in a number of operating systems and applications. A
solid reputation for professionalism and responsiveness.
Work Experience
Help Desk Specialist
The XYZ Company, VA
March 2012 - Date
- diagnose, troubleshoot and resolve a wide range of software, hardware and network issues
- provide technical support for X number of diverse users nationally
- handle an average of X calls per day
- resolve X% of calls within company's X-minute requirement
- prioritize and escalate issues where required
- install, configure and modify hardware and software to ensure optimal performance
- plan and lead training sessions for new and existing users
- monitor, log and track all phases of help desk support
Help Desk Support
The XYZ Corporation, VA
September 2008 - November 2011
- provided first-tier support and troubleshooting for technology products and applications
- performed physical set up of desktop hardware and software
- served on team installing hardware and software upgrades
- managed inventory and tracked all hardware and software used
Education
Virginia University, VA
BA degree in computing, 2007
Technical Skills
- Platforms: Windows XP, Windows 7, Windows VISTA, Mac and Linux operating systems
- Applications: MS Office, Accounting software, Photoshop, Dreamweaver etc.
- Strong knowledge of LAN and WAN
- Solid knowledge of IT Help Desk system
Core Competencies
- Organizational and planning skills
- Attention to detail
- Communication skills
- Customer-service orientation
- Problem analysis and resolution
- Adaptability
- Flexibility
- Stress tolerance
References
Available on request
Fill your own information into above structure of help desk resume sample. Go to Help Desk Description to know more about this job.